Terms of Service

1. Acceptance of Terms

By accessing or using LoadLog ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service. These Terms constitute a legally binding agreement between you and RDC IT Solutions Ltd ("LoadLog", "we", "us", "our").

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation.

2. Description of Service

LoadLog is a software-as-a-service (SaaS) platform that enables permitted waste receiving sites to create, sign and submit digital Waste Transfer Notes (WTNs) to the DEFRA Digital Waste Tracking Service. The Service includes a web application accessible at app.loadlog.co.uk, supporting documentation, and related services.

We reserve the right to modify, suspend or discontinue any aspect of the Service at any time. We will provide reasonable notice of any material changes that may affect your use of the Service.

3. Account Registration and Security

To use the Service, you must register for an account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorised use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this obligation. Each account is for use by a single organisation; sharing account credentials between organisations is prohibited.

4. Subscription Plans and Payment

The Service is offered on a subscription basis with plans as described on our Pricing page. By subscribing to a paid plan, you agree to pay the fees applicable to that plan plus any applicable taxes. Payments are processed securely via GoCardless by Direct Debit.

Subscriptions renew automatically at the end of each billing period unless cancelled in advance. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; no pro-rata refunds are provided for partial periods.

5. Acceptable Use

You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms. You agree not to:

• Use the Service to submit false or misleading information to DEFRA
• Attempt to gain unauthorised access to any part of the Service
• Interfere with or disrupt the Service or its underlying infrastructure
• Use the Service to transmit malware or other malicious code
• Resell, sublicense or commercially exploit the Service without our written consent
• Reverse engineer, decompile or attempt to extract the source code of the Service
• Use the Service in any manner that could reasonably be expected to cause reputational harm to LoadLog or RDC IT Solutions Ltd

6. Your Responsibilities

You are solely responsible for the accuracy and completeness of all data you enter into the Service, including Waste Transfer Note information submitted to DEFRA. You are responsible for ensuring that you hold the necessary environmental permits and that your use of the Service complies with all applicable laws and regulations, including the Environment Act 2021 and the Environmental Permitting (England and Wales) Regulations 2016.

7. Intellectual Property

The Service, including its underlying code, design, logos and documentation, is owned by RDC IT Solutions Ltd and is protected by copyright, trademark and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose in accordance with these Terms.

You retain ownership of all data you upload to the Service. By uploading data, you grant us a licence to use, store and process that data as necessary to provide the Service and comply with our legal obligations.

8. Limitation of Liability

To the fullest extent permitted by law, RDC IT Solutions Ltd shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or relating to your use of the Service. Our total liability for any claim arising under these Terms shall not exceed the total fees paid by you in the twelve months preceding the claim.

9. Termination

We may suspend or terminate your access to the Service at any time if you breach these Terms, fail to pay subscription fees, or if we are required to do so by law or regulatory authority. Upon termination, your right to use the Service ceases immediately. We will provide reasonable notice where practicable.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

If you have any questions about these Terms, please contact us at [email protected].